Transport Dispatch Support
Trained dispatchers run your bookings, drivers, and trips around the clock — inside your software.
What happens to a booking that lands at midnight when no one's there to answer? It's gone — and so is the fare. For transport operators, every missed call is money left on the table. This page shows how outsourced, around-the-clock dispatch keeps your phones answered and your drivers moving. You'll see what's covered, how it works, what it costs, and how to choose the right team.
Short answer
Trained dispatchers take bookings, assign drivers, and manage trips in your system.
It's simpler than it sounds. We give you trained dispatchers who take your bookings, assign your drivers, and manage your trips in real time. They work as part of your team, not a faceless call centre. The key detail: they work inside your own system. Our agents log into the dispatch software you already use, so there's nothing new to buy and no messy migration. Your setup stays exactly as it is. That means the handover is quick. Once we learn your workflows and your way of talking to customers, we're up and running — usually in days, not months.
The hiring gap
Overnight gaps nobody wants
Ask any fleet owner about hiring dispatchers right now. You'll hear the same story: not enough people, high turnover, and brutal overnight shifts no one wants. The gaps show up fastest after hours and on weekends.
Missed calls become lost bookings
Those gaps cost real money. A missed call is a lost booking, and a lost booking is a customer who calls your competitor next time. Covering the phones around the clock in-house usually means four to six staff for a single seat, once you count shifts, holidays, and sick days.
Shared cover without full payroll
That math doesn't work for most small and mid-size operators. Outsourced dispatch solves it by sharing trained staff across the quiet hours. You get full cover without the full payroll.
Every operation runs differently, so you pick what you need. Take one piece or hand us the whole desk. Here's the full list.
We cover the hours you can't — overnight, weekends, holidays, or the full day. No booking goes unanswered while you sleep. Because quiet hours are shared, round-the-clock cover stays affordable.
Most important
Overnight, weekends, holidays — or the full day.
From booking to report
Getting started is quick, and you keep the software you already use. Here's the flow in four steps.
We log into your existing dispatch platform — no new tools, no migration.
You share your workflows, your brand voice, and how to handle the tricky calls.
Our agents take bookings, assign drivers, and watch trips live.
Exceptions get managed your way, and everything gets logged.
You keep your platform. We add trained dispatchers, your playbook, and the overnight cover that keeps the desk from going dark.
Options
Both have a place. Weigh the trade-offs at a glance — cost, cover, turnover, surges, and onboarding.
Best value for most fleets
The takeaway is simple. You get trained, round-the-clock dispatch without carrying the cost and headache of building a desk yourself.
Your tools
Our agents log into the platform you already run — no migration.
You've already invested in your tools, so we work inside them. Our dispatchers operate in your current platform, whatever you run.
Agents log into the dispatch software you already use — nothing new to buy.
There's no need to switch systems or learn ours. Your setup stays exactly as it is.
That keeps your data in one place and your routine unchanged.
Supported platforms are confirmed during onboarding for your fleet. If it's a system your operation already relies on, chances are we can step right in.
Why Xpertixe
We're not selling software or chasing loads. We're the trained people and the process that keep your dispatch running smoothly. That focus is the whole difference.
Our dispatchers are vetted, trained, and briefed on your vertical — from NEMT rules to taxi surges.
They follow clear procedures, so service stays consistent across every shift.
And we flex around your hours, your sites, and your budget.
Best of all, you're not locked in for months to find out if it works. Start small, test us on a shift, and scale once you're happy.
Data & access
Only trained, vetted agents touch accounts — and only for the task.
Dispatch handles sensitive details — names, pickups, sometimes medical trips. So access has to be controlled, and it is.
Only trained, vetted agents touch your accounts — never open desks, never casual access.
Agents work your accounts only for the task at hand. No browsing, no side use.
Everything runs under clear data-handling rules and strict confidentiality agreements.
For medical trips, we treat patient information with the extra care it demands.
Specific compliance standards and technical controls are confirmed during onboarding for your operation.
Fleets
Different fleets, different pressures — we tune the service to each. We regularly support:
High call volume, fast assignment, and surge windows — Friday nights, airports, bad weather.
Broker and Medicaid workflows, trip legs, and no-show handling — dispatch that knows the stakes.
Reservations, airport pickups, and VIP runs with the polish your clients are paying for.
Staffing and coordination — check calls, assignments, and paperwork. Not freight brokering.
Same-day pressure, multi-stop runs, and a desk that keeps the work moving.
Fixed and demand routes, will-calls, and riders who need a calm, on-time handoff.
Not on the list? Ask us — there's a good chance we can help.
Pricing
Straight answer: it depends on your setup. Price follows a few clear factors — not a fixed package.
Overnight, weekends, or full 24/7 — shared quiet hours keep round-the-clock cover affordable.
One overnight seat costs far less than a full 24/7 desk with multiple agents.
Taxi surges, NEMT rules, limo polish, truck check calls — each trade shapes the brief.
Peak windows and steady booking lines both matter when we size the cover.
Either way, it usually lands well below in-house hiring, where a single round-the-clock seat can need several full-time staff. You're sharing a trained team, not building one. Ask for a dispatch consultation and we'll map a clear range for your fleet.
FAQs
Dispatch basics, freight brokering, software, 24/7 cover, NEMT, speed, and surges.
Trained remote dispatchers who run your bookings, drivers, and trips in real time. They work as an extension of your team, inside your existing dispatch software.
No. Dispatch support means staffing and running your dispatch desk. Freight brokering means finding loads and negotiating rates — a separate service we don't provide here.
Yes. Our dispatchers log into the platform you already use, so there's nothing new to buy and no migration.
Yes — full 24/7, overnight, weekends, or set windows. Shared hours keep round-the-clock cover affordable, even for small fleets.
Yes. NEMT agents are briefed on NEMT workflows and broker/Medicaid processes, including trip legs and no-show handling.
Most operators go live within days once we've mapped the workflows. Many begin with a short pilot or trial shift first.
Yes. We scale agents for predictable surges — Friday nights, airport rushes, bad weather — without you paying for idle staff in the quiet times.
Next step
Your drivers and customers deserve a desk that never goes dark.
Let us answer the calls, assign the trips, and handle the curveballs — day and night. Book a free dispatch consultation and we'll map out how it would run for your fleet.
